The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2020
Filed:
Aug. 31, 2018
International Business Machines Corporation, Armonk, NY (US);
Tin Kam Ho, Milburn, NJ (US);
Robert L. Yates, Arlington, MA (US);
Blake McGregor, Foster City, CA (US);
Rajendra G. Ugrani, Union City, NJ (US);
Neil R. Mallinar, Long Island City, NY (US);
Abhishek Shah, Jersey City, NJ (US);
Ayush Gupta, Morrisville, NC (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Embodiments for training an automated response system using weak supervision and co-training in a computing environment are provided. A plurality of conversational logs comprising interactive dialog sessions between agents and clients for a given product or service are received. A subset of the plurality of conversational logs are retrieved according to a defined criterion, and a selected set of the subset of the plurality of retrieved conversational logs are labeled by a user. The labeling is associated with a semantic scope of intent considered by the clients. A combination of propagation operations and learning algorithms using the selected set of labeled conversational logs are applied to a remaining corpus of the plurality of conversational logs to train the automated response system according to the semantic scope of intent.