The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2020
Filed:
Mar. 15, 2017
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Rama K Akkiraju, Cupertino, CA (US);
Jalal U Mahmud, San Jose, CA (US);
Vibha S Sinha, Santa Clara, CA (US);
Mengdi Zhang, Mountain View, CA (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G09B 19/00 (2006.01); G09B 5/06 (2006.01); G06N 5/04 (2006.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G09B 19/00 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01); G09B 5/06 (2013.01);
Abstract
An approach is provided that may obtain communication information regarding a communication between a first entity and a second entity while the communication may be ongoing. The communication may include an utterance. A tone associated with the utterance may be identified and may result in an identified tone. An outcome of the communication may be predicted using a machine learning based prediction module and the identified tone.