The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2020
Filed:
Oct. 13, 2015
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
John H. Jenkins, Bloomington, IL (US);
Andrew J. Feit, Normal, IL (US);
Christina M. Boring, Bloomington, IL (US);
Chadd Eugene Grove, Bloomington, IL (US);
Brent D. Hellewell, Bloomington, IL (US);
Beth Craig, Bloomington, IL (US);
Kevin Stuepfert, Tremont, IL (US);
Robert S. Loy, Bloomington, IL (US);
Scott M. Wirtjes, Tremont, IL (US);
Scott E. Lackey, Bloomington, IL (US);
Manuela Holt, Heyworth, IL (US);
David Kuriyan Schuster, Bloomington, IL (US);
Jeremy M. Miller, Normal, IL (US);
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US);
Abstract
In a computer-implemented method for facilitating handling, by a user of a computing device having one or more display screens and an input device, of a call from an insurance customer regarding a loss event, one or more notes fields in which text may be entered by the user are presented to the user, text that the user entered in at least one of the one or more notes fields is received, the received text is analyzed to identify one or more keywords having potential relevance to the loss event, the identified keyword(s) is/are used to cause loss report information to be automatically added to one or more loss reporting fields provided by a loss reporting tool, and the loss report information is caused to be stored in a claims database as a part of a loss report record associated with the loss event.