The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2020
Filed:
Nov. 07, 2019
International Business Machines Corporation, Armonk, NY (US);
Mustafa Canim, Ossining, NY (US);
Robert G Farrell, Cornwall, CT (US);
Achille B Fokoue-Nkoutche, White Plains, NY (US);
John A Gunnels, Somers, NY (US);
Ryan A Musa, New York, NY (US);
Vijay A Saraswat, Mapopac, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, apparatus and computer program product for responding to an indirect utterance in a dialogue between a user and a conversational system is described. An indirect utterance is received. A parse structure of the indirect utterance is generated. The indirect utterance is an utterance which does not match a user goal expressed as elements of a knowledge graph. The parse structure is connected through the knowledge graph to a user goal to issue a user request which is not stated in the indirect utterance. The parse structure is connected using a matching process which matches the parse structure with the connected user goal in the knowledge graph according to a similarity of the parse structure and a portion of the knowledge graph including the connected user goal. A system response is performed based on the connected user goal.