The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 10, 2020
Filed:
May. 08, 2018
International Business Machines Corporation, Armonk, NY (US);
Joseph N. Kozhaya, Morrisville, NC (US);
Ryan Anderson, Kensington, CA (US);
Anita Govindjee, Ithaca, NY (US);
Javier R. Torres, Miami, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, apparatus, system and a computer program product are provided for scoring performance of a chatbot by capturing specified node performance metrics based on user interactions with one or more nodes in a dialog flow for the chatbot; assigning a score to each of the one or more nodes based on the specified node performance metrics; and assessing a performance measure for at least a portion of the chatbot by combining scores assigned to selected nodes in the dialog flow.