The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 03, 2020
Filed:
Oct. 22, 2018
International Business Machines Corporation, Armonk, NY (US);
James E. Bostick, Cedar Park, TX (US);
Danny Y. Chen, Austin, TX (US);
Sarbajit K. Rakshit, Kolkata, IN;
Keith R. Walker, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments recognize and solve problems as a function of biometric and social network data, wherein processors are configured to determine that an e-commerce site user is currently experiencing a problem in association with a purchase of an item on the e-commerce site as a function of analyzing biometric data acquired from the user in association with the item purchase. The processors are further configured to correlate the first problem associated with the item purchase to an alternative problem that is associated with the item purchase as a function of social network data of the user; and to suggest the alternative problem to the user as another problem experienced by the user in association with the item purchase.