The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 03, 2020
Filed:
Aug. 08, 2018
International Business Machines Corporation, Armonk, NY (US);
Garfield Vaughn, South Windsor, CT (US);
Gandhi Sivakumar, Melbourne, AU;
Vasanthi M. Gopal, Plainsboro, NJ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Disclosed embodiments provide techniques for restoring an interrupted automated assistance session. Session contexts including pertinent metadata are periodically saved for each session, including a session reentry point. When a user calls an automated response system, metadata is collected from the user and compared with metadata from saved session contexts. If the user is determined to be associated with a saved session context, the user is connected to a conversation starting at the session reentry point, thereby eliminating the need to repeat the entirety of previously provided information.