The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 27, 2020

Filed:

Jan. 29, 2018
Applicant:

Jpmorgan Chase Bank, N.a., New York, NY (US);

Inventors:

John F. Buford, Princeton, NJ (US);

John Roussochatzakis, Hastings on Hudson, NY (US);

Anjur Sundaresan Krishnakumar, Princeton, NJ (US);

Constantine Barzacanos, New York, NY (US);

Uthra J. Ramanujam, Dublin, OH (US);

Assignee:

JPMORGAN CHASE BANK, N.A., New York, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/04 (2006.01); H04N 7/16 (2011.01); H04L 29/06 (2006.01); G10L 13/04 (2013.01); G10L 15/22 (2006.01); G10L 15/26 (2006.01); G06F 21/62 (2013.01); H04L 29/08 (2006.01); G10L 15/18 (2013.01);
U.S. Cl.
CPC ...
H04L 63/10 (2013.01); G06F 21/6245 (2013.01); G06F 21/6254 (2013.01); G10L 13/043 (2013.01); G10L 15/22 (2013.01); G10L 15/265 (2013.01); G10L 15/1815 (2013.01); H04L 63/105 (2013.01); H04L 67/10 (2013.01);
Abstract

Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.


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