The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 27, 2020
Filed:
Mar. 09, 2018
Cisco Technology, Inc., San Jose, CA (US);
Hazim Hashim Dahir, Raleigh, NC (US);
Ibrahim Amir Darwish, Morrisville, NC (US);
Mark Ammar Rayes, San Ramon, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a processor receives data indicative of a plurality of conversations involving a primary user. The processor identifies a subset of the plurality of conversations that are regarding a particular topic. The processor adds a conversation to the subset based on a match between one or more keywords in the conversation matching a list of keywords associated with the particular topic. The processor uses a machine learning-based model to identify one or more context characteristics of the conversations in the identified subset. The processor updates the subset of conversations by adding at least one of the conversations to the subset based on the at least one conversation having at least one context characteristic identified by the machine learning-based model. The processor provides data indicative of the updated subset of conversations to a user interface for review by the primary user.