The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 27, 2020

Filed:

Oct. 30, 2017
Applicant:

Wells Fargo Bank, N.a., San Francisco, CA (US);

Inventors:

Michelle M. Young, Houston, TX (US);

Paul Vittimberga, Oakland, CA (US);

Wayne Barakat, Novato, CA (US);

David Newman, Walnut Creek, CA (US);

Vincent Le Chevalier, San Jose, CA (US);

Brian P. McMahon, Berkeley, CA (US);

Assignee:

Wells Fargo Bank, N.a., San Francisco, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/24 (2019.01); G06F 9/451 (2018.01); G06F 3/01 (2006.01); G06F 16/2457 (2019.01); G06F 3/16 (2006.01);
U.S. Cl.
CPC ...
G06F 9/453 (2018.02); G06F 3/011 (2013.01); G06F 16/24575 (2019.01); G06F 3/167 (2013.01);
Abstract

Among other things, embodiments of the present disclosure can help improve the functionality of virtual assistant (VA) systems by recognizing and tracking a user's mood and adapting its responses accordingly. Embodiments of the present disclosure may utilize data in real-time or near-real-time to identify a user's mood, as well as tracking a user's preferences and reactions in past interactions with the VA or in other contexts.


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