The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 27, 2020
Filed:
Dec. 07, 2018
Oracle International Corporation, Redwood Shores, CA (US);
Christian Straub, Palo Alto, CA (US);
Jeff Price, Medina, WA (US);
Walid Abu-Hadba, Sammamish, WA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
An example system and method facilitate automatically generating a software application (e.g., a micro app) to facilitate performing a task, such as collecting information. In one embodiment, the method includes recording plural incidents filed by customers seeking assistance; detecting the filing of a new incident by a customer; using an Artificial Intelligence algorithm to process the incident, based on the plural incidents, to automatically determine additional information, and to determine one or more User Interface (UI) features for facilitating retrieving the additional information from the customer; generating a description of a UI that incorporates the one or more UI features; producing a mechanism (e.g., micro app) for providing access to the one or more UI features to the customer; receiving information from the customer, as entered via the one or more UI features; and storing the information in a database, such that the information is accessible to one or more software applications of the service technician.