The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2020
Filed:
Nov. 18, 2015
At&t Intellectual Property I, L.p., Atlanta, GA (US);
At&t Mobility Ii Llc, Atlanta, GA (US);
Fulvio Cenciarelli, Suwanee, GA (US);
Quinn Aguirre, Duluth, GA (US);
John P. Davis, III, Marietta, GA (US);
Jeffrey Mikan, Atlanta, GA (US);
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
AT&T Mobility II LLC, Atlanta, GA (US);
Abstract
A system for mitigating returns is disclosed. In particular, the system may analyze an order made by a user for an item. The system may apply one or more filters to the order to determine if the ordered item is compatible with the user's profile, devices, accounts, preferences, or a combination thereof. Based on the application of the filters, the system may determine if a conflict exists between the ordered item and the user's profile, devices, accounts, preferences. If a conflict is determined to exist, the system may notify the user and adjust the order to generate a new order for a different item that is compatible for the user so as to mitigate a return. An order may then be transmitted to a virtual assistant for approval, which may reject the order or approve the order for completion.