The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2020
Filed:
Oct. 21, 2015
Csc Holdings, Llc, Bethpage, NY (US);
Robert Cruickshank, III, Big Indian, NY (US);
Lou Riley, Smithtown, NY (US);
CSC Holdings, LLC, Bethpage, NY (US);
Abstract
Embodiments include a system, method, and a computer program product for notifying a technician when a repair task the technician is addressing may be negatively impacted by a nearby fault and/or if the technician is qualified to repair a nearby fault. The technician is qualified if the technician has the necessary skills, parts (e.g., materials), and/or equipment (test equipment) required to repair the nearby fault. In addition, embodiments include receiving and responding to queries from a technician to: determine whether any of the repair tasks associated with the technician's assigned tickets are futile tasks based on newly received faults or pending tickets; and determine whether the querying technician is qualified to address (e.g., repair) any newly received faults or pending tickets.