The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2020
Filed:
Jul. 17, 2015
Sap SE, Waldorf, DE;
Simon Tang, Shanghai, CN;
Xiao Xu, Wujiang, CN;
William Cui, Shanghai, CN;
Nate Wang, Shanghai, CN;
Jianrong Yu, Shanghai, CN;
Luis Lu, Shanghai, CN;
Jonny Chen, Shanghai, CN;
Ming-hui Cao, Shanghai, CN;
Walton Wang, Shanghai, CN;
Frank Fan, Shanghai, CN;
Ufo Qiao, Shanghai, CN;
Linda Xu, Shanghai, CN;
SAP SE, Walldorf, DE;
Abstract
An information collection module receives an incident report request from a user of a browser running a network application on a client system to thereby provide a page in the browser. The information collection module collects incident data including user interactions with the page, client system features and operations associated with executing the network application, and a document object model (DOM) of the page. An annotation tool of the network application receives annotations of the page from the user for inclusion in the incident data, and a server-side incident manager receives the incident data. The server-side incident manager includes a rendering engine that renders the document object model and the annotations, and an incident analyzer that displays the collected user interactions, and client system features and operations, and the rendered document object model and annotations.