The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2020
Filed:
Jul. 29, 2016
Lenovo Enterprise Solutions (Singapore) Pte. Ltd., New Tech Park, SG;
Gary D. Cudak, Wake Forest, NC (US);
Nathan J. Peterson, Durham, NC (US);
Amy L. Rose, Chapel Hill, NC (US);
Bryan L. Young, Tualatin, OR (US);
Jennifer J. Lee-Baron, Morrisville, NC (US);
John S. Crowe, Durham, NC (US);
Other;
Abstract
For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.