The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2020
Filed:
Dec. 27, 2017
Vmware, Inc., Palo Alto, CA (US);
Kevin Murray, Broomfield, CO (US);
Nicholas Boncek, Strongsville, OH (US);
Raghu Mummadi, Alpharetta, GA (US);
Perron Jones, Atlanta, GA (US);
Brian Mgbeokwere, Atlanta, GA (US);
Gustavo Trelles, Cumming, GA (US);
VMWARE, INC., Palo Alto, CA (US);
Abstract
Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.