The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2020
Filed:
Jun. 18, 2019
Cisco Technology, Inc., San Jose, CA (US);
Binod Pankajakshy Gangadharan, Bangalore, IN;
Prerana Singhal, Bangalore, IN;
Avinash Kolluru, Bangalore, IN;
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a controller instructs agent processes to monitor for instances of particular types of interactions, each defined by a type of context entity within an interaction instance and one or both of a type of head entity sourcing an interaction instance and a type of tail entity as a destination of an interaction instance. The controller may then receive interaction objects from plurality of agent processes, each containing an identification of a respective interaction instance matching one of particular types of interactions, each respective interaction instance identifying, as components of each respective interaction instance, a particular context entity and one or both of a particular head entity and a particular tail entity. The controller may then index the components of each respective interaction instance, establish relationships between the indexed components according to each respective interaction instance, store the indexed components and established relationships, and generate reports based thereon.