The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2020
Filed:
Jan. 10, 2018
Amazon Technologies, Inc., Seattle, WA (US);
Abinash Mahapatra, Cupertino, CA (US);
David Sirbiladze, Boulder Creek, CA (US);
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Abstract
A user device may encounter an error while executing an application. The user device may send the error to customer service. Customer service may send a recording request to the user device and an application server. The recording request may include instructions that cause the user device to record an initial state of hardware data on the user device and to reproduce the error. The recording request may cause the application server to record the application requests it receives and the associated responses. Upon reproducing the error, the recording session may be terminated and session data that includes the recordings are sent to developers. The developers may replay the recording session in a simulator to reproduce and resolve the error. The developers may generate application update data that resolves the error and may send the data to the user devices that reported the error.