The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Apr. 22, 2020
Nice Ltd., Ra'anana, IL;
Leon Portman, Rishon Lezion, IL;
Liron Stein, Ramat Hasharon, IL;
Amram Amir Cohen, Tel Aviv, IL;
Alexander Grushko, Pardes Hana, IL;
Dror Eilan, Raanana, IL;
Raanan Gonen, Beer Tuvia, IL;
Naor Haimov, Tel Aviv, IL;
NICE LTD., Ra'anana, IL;
Abstract
A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.