The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 06, 2020

Filed:

Apr. 13, 2020
Applicant:

Moveworks, Inc., Mountain View, CA (US);

Inventors:

Jing Chen, Redwood City, CA (US);

Chang Liu, Mountain View, CA (US);

Ye Wang, Santa Clara, CA (US);

Jiang Chen, Fremont, CA (US);

Assignee:

MOVEWORKS, INC., Mountain View, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); G06F 40/35 (2020.01); G06F 40/289 (2020.01); G06F 40/56 (2020.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 40/289 (2020.01); G06F 40/35 (2020.01); G06F 40/56 (2020.01);
Abstract

A disambiguation dialog may be generated by determining candidate responses based on an intent of a user's message. A utility value and a relevance probability may be determined for each of the candidate responses. An intermediate ranking may be computed for each of the candidate responses based on the utility value and the relevance probability. Candidate dialogs may be formed with the top candidate response, the top two candidate responses, and so on. Additional candidate dialogs may be generated by varying a presentation format of the candidate responses. Discoverability probabilities may be associated with each of the candidate responses within a candidate dialog. A joint metric for each candidate dialog may be computed as a function of the utility value, relevance probability and discoverability probability associated with each of the candidate responses included in the candidate dialog. The highest ranked candidate dialog may be selected as the disambiguation dialog.


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