The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Jan. 23, 2017
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/242 (2019.01); G06F 16/93 (2019.01); G06F 16/2455 (2019.01); G06F 40/30 (2020.01); G06F 40/40 (2020.01); G06F 40/232 (2020.01); G06F 40/242 (2020.01); G10L 17/22 (2013.01); G06N 5/02 (2006.01); G06F 16/43 (2019.01); G06F 16/25 (2019.01); G06F 16/332 (2019.01);
U.S. Cl.
CPC ...
G06F 16/93 (2019.01); G06F 16/243 (2019.01); G06F 16/2455 (2019.01); G06F 40/232 (2020.01); G06F 40/242 (2020.01); G06F 40/30 (2020.01); G06F 40/40 (2020.01); G06N 5/02 (2013.01); G10L 17/22 (2013.01); G06F 16/258 (2019.01); G06F 16/3329 (2019.01); G06F 16/43 (2019.01);
Abstract
User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.