The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Sep. 27, 2018
Bespin Global Inc., Seongnam-si, Gyeonggi-do, KR;
Jong Mok Choi, Anyang-si, KR;
Jun Tai Kim, Seoul, KR;
Min Sang Park, Gwangju, KR;
Min Soo Jeong, Seoul, KR;
Bespin Global Inc., Seongnam-si, Gyeonggi-Do, KR;
Abstract
A chatbot-based cloud management system, including: an interface for receiving a query from a client through a plurality of access channels, and delivering a response generated in response to the received query to the client; a chatbot engine for performing a response processing to the query based on a chat learning model learned in advance and a chat knowledge context, and outputting event occurrence information when a request event from the query occurs; and a processing engine for confirming failure occurrence situation of an infra where the request event has occurred and providing it to the chatbot engine by generating failure countermeasures corresponding to the failure occurrence situation based on a failure model learned in advance and a failure processing rule, when event occurrence information is received from the chatbot engine.