The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2020
Filed:
Mar. 04, 2019
International Business Machines Corporation, Armonk, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach to cognitive message response, a computer receives an electronic message from a message initiator. The computer creates a custom knowledge base associated with a recipient of the electronic message. The computer determines whether the recipient is available to respond to the received electronic message. The computer determines a status of the recipient based on the custom knowledge base and one or more types of unstructured data. The computer determines a status of the message initiator. Based on the received electronic message, the computer determines a content of the message. Based on the status of the recipient, the status of the initiator, and the content of the electronic message, the computer predicts a response of the recipient to the received electronic message. The computer creates a response to the received electronic message based on the predicted response. The computer transmits the response to the message initiator.