The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2020
Filed:
Jan. 31, 2020
Walmart Apollo, Llc, Bentonville, AR (US);
Nitin Bhalchandra Padalkar, Sunnyvale, CA (US);
Sairanjit Polepeddi, Sunnyvale, CA (US);
Dharani Prasad Pannam, Sunnyvale, CA (US);
Hua Zhang, Sunnyvale, CA (US);
Rajesh Kata, Mountain House, CA (US);
Soubhagya Ranjan Chhotray, Milpitas, CA (US);
Kruti Pradeep Shah, Sunnyvale, CA (US);
Matthew Joseph Coelho, San Francisco, CA (US);
Dinoop Dayanand, Santa Clara, CA (US);
Yao-Wen Shiu, San Jose, CA (US);
WALMART APOLLO, LLC, Bentonville, AR (US);
Abstract
A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform generating an incident report for an incident request received from a user device of a user; sending an application program interface (API) request to a management platform for customer care to identify the user; assigning the incident report to an associate user interface of an associate device of an associate; retrieving a customer record associated with the user from a database of the management platform for customer care; populating the associate user interface with the customer record; automatically recording in real-time a new record of a present interaction between the associate and the user for the incident report; and transmitting the new record for storage in the database of the management platform for customer care. Other embodiments are disclosed.