The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2020
Filed:
Dec. 10, 2018
Walmart Apollo, Llc, Bentonville, AR (US);
William Ross Allen, Pea Ridge, AR (US);
Jimmie Clark, Fayetteville, AR (US);
Richard Montgomery Blair, II, Bentonville, AR (US);
Walmart Apollo, LLC, Bentonville, AR (US);
Abstract
Examples provide a system for customizing remote interactions-related real-time assistance for trainees during training exercises. The system analyzes a first set of actions taken by a trainee during a first interaction using a set of recommended action criteria to generate an interaction score indicating a degree of conformity with recommended action criteria. The system analyzes a second set of actions taken by the trainee during a different second interaction. If the second set of actions are conforming or the interaction score is within an acceptable threshold range, the system continues to monitor the second interaction without providing assistance. If the second set of actions are non-conforming and the interaction score is within an unacceptable threshold range, the system provides real-time interaction assistance to the trainee, such as by outputting interaction recommendation instructions and/or assigning a more experience user to assist the trainee.