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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10783180 B1

PDFFull Text
Date of Patent:
Sep. 22, 2020

Filed:

Aug. 01, 2016

Tool for mining chat sessions

Applicant:

Bank of America Corporation, Charlotte, NC (US);

Inventors:

Mandeep Singh, Medford, MA (US);

Xiaofeng Wang, Princeton Junction, NJ (US);

Lei Chen, Princeton Junction, NJ (US);

Tianyu Feng, Princeton, NJ (US);

Assignee:

Bank of America Corporation, Charlotte, NC (US);

Attorney:

Michael A. Springs

Primary Examiner:

Alex Gofman

Assistant Examiner:

Linh Black

Int. Cl.
CPC ...
G06F 21/45 (2013.01); G06F 16/35 (2019.01); H04L 12/58 (2006.01); H04L 29/08 (2006.01); G06F 16/33 (2019.01); G06F 16/9535 (2019.01); G06F 40/35 (2020.01); G06F 40/284 (2020.01);
U.S. Cl.
CPC ...
G06F 16/355 (2019.01); G06F 16/3334 (2019.01); G06F 16/9535 (2019.01); G06F 40/284 (2020.01); G06F 40/35 (2020.01); H04L 51/16 (2013.01); H04L 51/22 (2013.01); H04L 67/025 (2013.01);
Abstract

A method comprises counting, in a transcript of a chat session between a first user and a second user, for each theme of a plurality of themes, a number of occurrences of each keyword of a plurality of keywords assigned to a theme of a plurality of themes. The method further comprising identifying one or more themes of the chat session based on the number of occurrences of each keyword, counting the number of occurrences of a word of a first set of words and a word of a second set of words in the transcript, and assigning the transcript into a first group or a second group based on the one or more identified themes and the number of occurrences of first words and second words.

Find Patent Forward Citations

Singh, Mandeep. (2020). Tool for mining chat sessions (U.S. Patent No. 10783180). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10783180

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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