The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2020
Filed:
Nov. 03, 2017
System, method, apparatus, and computer program product for providing mobile device support services
Applicant:
Assurant, Inc., New York, NY (US);
Inventors:
Cameron E. Hurst, Asheville, NC (US);
Cassandra G. Conrad, Naples, FL (US);
Assignee:
ASSURANT, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04W 8/24 (2009.01); H04L 12/24 (2006.01); G06Q 10/00 (2012.01); G06F 11/07 (2006.01); H04M 3/523 (2006.01); G06Q 30/00 (2012.01); H04W 24/04 (2009.01); H04L 29/08 (2006.01); G06Q 40/08 (2012.01); H04W 4/60 (2018.01);
U.S. Cl.
CPC ...
H04W 8/24 (2013.01); G06F 11/0742 (2013.01); G06F 11/0748 (2013.01); G06F 11/0793 (2013.01); G06Q 10/20 (2013.01); G06Q 30/016 (2013.01); H04L 41/5064 (2013.01); H04M 3/5232 (2013.01); G06Q 40/08 (2013.01); H04L 41/0253 (2013.01); H04L 41/069 (2013.01); H04L 41/0883 (2013.01); H04L 41/18 (2013.01); H04L 41/22 (2013.01); H04L 41/5074 (2013.01); H04L 67/22 (2013.01); H04L 67/24 (2013.01); H04M 2250/56 (2013.01); H04W 4/60 (2018.02); H04W 24/04 (2013.01);
Abstract
A method is provided for diagnosing and assessing potential faults with a mobile device. Based on device status data acquired from the mobile device and aggregated device status data from other mobile devices, potential faults with the mobile device may be diagnosed, and the impact of such potential faults may be evaluated. A corresponding system, apparatus, and computer program product are also provided.