Facial recognition system and methods for identity credentialing and personalized services

Abstract

Systems and methods are provided for identifying customers aboard a cruise ship for provision of products and location access and for embarkation or disembarkation. Systems can include a data store on the cruise ship storing customer profiles of customers, a plurality of networked computing devices including image capture devices, and a processor in communication with the data store and the networked computing devices. The processor receives access requests in conjunction with images of the requestors, uses facial recognition software algorithms to identify the requestor as a customer entitled to the requested access, based on facial recognition data stored for the customer, and causes access to be granted to the customer. Confidence levels of facial recognition results may be improved by combining initial facial recognition results with additional cruise-specific information associated with customers.