The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2020
Filed:
Mar. 06, 2020
Applicant:
Caastle, Inc., New York, NY (US);
Inventors:
Avinash Singh, Delhi, IN;
Prashant Kumar Rai, Noida, IN;
Chirag Jain, New Delhi, IN;
Ankita Sinha, Delhi, IN;
Assignee:
CaaStle, Inc., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/51 (2006.01); G06N 20/00 (2019.01); H04M 3/36 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5238 (2013.01); G06N 20/00 (2019.01); H04M 3/36 (2013.01); H04M 3/5175 (2013.01); H04M 3/5233 (2013.01); H04M 3/5237 (2013.01); H04M 2201/42 (2013.01);
Abstract
Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.