The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2020
Filed:
Jan. 29, 2019
Gridspace Inc., Menlo Park, CA (US);
Anthony Scodary, Los Angeles, CA (US);
Alex Barron, Beverly Hills, CA (US);
David Cohen, Redmond, WA (US);
Evan MacMillan, San Francisco, CA (US);
Gridspace Inc., Menlo Park, CA (US);
Abstract
A method of operating a speech synthesizing conversation agent involves operating an audio interface to receive caller audio signal during a call session. The method generates an audio transcript from the caller audio signal through operation of a sentiment analysis engine configured by a sentiment model. The method communicates the audio transcript to a user interface switch. The method operates the speech synthesizer engine. The speech synthesizer engine generates a response signal for the caller audio signal and the audio transcript through operation of response logic engine configured by the historical conversation data. The speech synthesizer engine generates a synthesized audio response with ambient signal and a synthesized user model response from the response signal through operation of a speech synthesis model configured by the historical conversation data. The method communicates the synthesized audio response to the caller audio signal through the audio interface during the call session.