The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2020
Filed:
May. 30, 2017
International Business Machines Corporation, Armonk, NY (US);
Chee Meng Low, Singapore, SG;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method, a computer program product, and a computer system for handling email flows arising from transactions initiated with a shared privileged identity at a service provider. A privileged identity management (PIM) system reads an email sent from a service provider to a single shared PIM email address, wherein the single shared PIM email address is associated with a shared ID and wherein the email is related to a transaction initiated with the shared ID at the service provider. The PIM system analyzes the email by extracting an ID of the transaction and keywords in the email. The PIM system identifies one or more PIM users relevant to the transaction, based on analysis of the email. The PIM system sends a notification of the email to the one or more PIM users relevant to the transaction.