The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 01, 2020
Filed:
Jun. 07, 2018
International Business Machines Corporation, Armonk, NY (US);
Davide Cosentino, Palermo, IT;
Nicola Milanese, Rome, IT;
Pietro Marella, Rome, IT;
Anna Ciotti, Rome, IT;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer system emulates user communications within a communication session. Communications between a user and at least one participant are monitored to determine that a message from a user from the at least one participant includes content pertaining to a problematic event. The user is replaced with a communication agent in the communication session and a response is generated to the message utilizing natural language processing to emulate a conversational style of the user. Using the communication agent, the response is sent to the at least one participant in the communication session to address the problematic event. Embodiments of the present invention further include a method and program product for emulating user communications within a communication session in substantially the same manner described above.