The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 25, 2020
Filed:
Jun. 29, 2017
Carrier Corporation, Jupiter, FL (US);
Ashley Kennedy-Foster, Henrietta, NY (US);
Ben Holm, Farmington, NY (US);
Michael Yudichak, Fairport, NY (US);
CARRIER CORPORATION, Palm Beach Gardens, FL (US);
Abstract
A collaborative alarm monitoring system () includes a security system host server () and a chat session server (). The security host server is in signal communication with at least one security panel (A,B) to receive an alert signal in response to a detected alarm event. The chat session server is in signal communication with the security system host server and is configured to store a chat session protocol and software that when executed by a hardware processor executes a chat session. A monitoring device (A,B,C) alerts an operator of the alarm event in response to receiving the alert signal. The monitoring device includes a chat session client that generates a chat session interface to display an alarm event thread indicative of the alarm event. The chat session server generates a communication stream for each alarm event, and the communication stream is individually displayed on the chat session interface of the monitoring device.