The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 18, 2020
Filed:
Dec. 28, 2016
Wells Fargo Bank, N.a., San Francisco, CA (US);
Suzanne M. Fisi, Clayton, CA (US);
Kristine Ing Kushner, Orinda, CA (US);
Stephanie S. Hellman, Fairfax, CA (US);
Joel Gardner, San Francisco, CA (US);
John Chuprevich, Davidson, NC (US);
Ayesha Hasan, San Francisco, CA (US);
Darrell L. Suen, San Ramon, CA (US);
Chris Kalaboukis, San Jose, CA (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A method for managing a communication session includes receiving a request to perform a task. The task is divided into one or more steps. One or more user devices are identified that can be used to perform one or more of the steps. One or more communication channels are identified that are available to the one or more user devices. The communication session is permitted to switch from one or more of the user devices and communication channels to complete the one or more steps of the task while maintaining a continuity of the communication session.