The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 18, 2020

Filed:

Feb. 06, 2018
Applicant:

Thumbtack, Inc., San Francisco, CA (US);

Inventors:

Marco Zappacosta, San Francisco, CA (US);

Yue Zhao, Orinda, CA (US);

Weikang Wan, Foster City, CA (US);

Togan Adrien Olczak, San Francisco, CA (US);

Marcus Bertilson, San Francisco, CA (US);

Benjamin Robert Anderson, San Francisco, CA (US);

Assignee:

THUMBTACK, INC., San Francisco, CA (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); H04L 29/08 (2006.01); G06Q 10/06 (2012.01); G06Q 30/02 (2012.01); G06F 40/186 (2020.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 40/186 (2020.01); G06Q 10/063112 (2013.01); G06Q 30/02 (2013.01); H04L 67/02 (2013.01); H04L 67/16 (2013.01); H04L 67/306 (2013.01); H04L 67/34 (2013.01);
Abstract

A server automatically generates a response on behalf of a first user to a request received from a second user. The server receives configuration information for configuring automatic response generation for the first user, including information identifying the first user, information specifying a type of service provided by the first user including a plurality of parameters that define details for the service, and information providing an availability of the first user to provide the specified type of service. A request is received from the second user. The first user is selected from multiple users to respond to the request. A response is automatically generated using at least some of the received configuration information. The response is automatically transmitted to the second user on behalf of the first user.


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