The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 18, 2020
Filed:
Jul. 01, 2016
Tencent Technology (Shenzhen) Company Limited, Shenzhen, CN;
TENCENT TECHNOLOGY (SHENZHEN) COMPANY LIMITED, Shenzhen, CN;
Abstract
A method for mining a churn factor causing user churn for a network application includes: calculating, according to a data universe of churned users, a proportion of a quantity of churned users under each user operation scenario where user churn occurs for a network application in a total quantity of the churned users, and determining multiple user operation scenarios corresponding to multiple proportions sequentially placed in foremost positions in a list of all calculated proportions of user operation scenarios ranked in a descending order; determining churn factors of the multiple user operation scenarios; determining, according to the proportions of the churned users under the multiple user operation scenarios in all the churned users, influence weight values of the churn factors; and determining, when the influence weight value of a churn factor is greater than or equal to the threshold, that the churn factor is a major churn factor.