The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2020
Filed:
Jul. 15, 2019
International Business Machines Corporation, Armonk, NY (US);
Dogukan Erenel, Round Rock, TX (US);
Steven D. Clay, Round Rock, TX (US);
Michael Rowden, Round Rock, TX (US);
Eduardo N. Spring, Round Rock, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Provided is method, system, and computer program product for reducing telecommunication network congestion during a high call volume event by prioritizing subscriber calls. A processor may receive a notification of an ongoing emergency at a location. The processor may activate an emergency mode at one or more call stations near the location. The processor may receive a plurality of calls at the one or more call stations from one or more callers, wherein the calls are not directed to an emergency service provider. The processor may determine a priority order for each of the calls based on a priority level assigned to each respective caller. The processor may allow the calls to be completed according to the priority order.