The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2020
Filed:
Jan. 11, 2018
International Business Machines Corporation, Armonk, NY (US);
Abdigani Diriye, Nairobi, KE;
Clifford A. Pickover, Yorktown Heights, NY (US);
Komminist Weldemariam, Nairobi, KE;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A conversation attendant and assistant platform implements a method of receiving by a computer a plurality of messages in a plurality of conversations via one or more messaging applications. The platform tags each message of the plurality of messages with a message cohort and an amelioration action, and assigns a risk to the given message based on the message cohort. The platform also determines a user context of a user of the computer, and, in response to factors including the user context and the risk, assigns a concern level to the given message. The platform accumulates and summarizes the given message along with other messages in a conversation of the given message. In case the concern level exceeds a threshold, the platform selects one or more delivery channels for surfacing a summary of the conversation and surfaces the summary via the one or more delivery channels.