The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2020
Filed:
Feb. 27, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Keke Cai, Beijing, CN;
Jing Ding, Shanghai, CN;
Li Zhang, Beijing, CN;
Shiwan Zhao, Beijing, CN;
Zhong Su, Beijing, CN;
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); G06N 3/08 (2006.01); G06Q 10/06 (2012.01); H04M 3/51 (2006.01); G06N 5/00 (2006.01); G06N 3/00 (2006.01); G06N 20/00 (2019.01); G06N 7/00 (2006.01); G06F 40/35 (2020.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
G06N 3/08 (2013.01); G06F 40/35 (2020.01); G06N 3/006 (2013.01); G06N 5/003 (2013.01); G06N 7/005 (2013.01); G06N 20/00 (2019.01); G06Q 10/06316 (2013.01); H04M 3/5183 (2013.01); G10L 25/63 (2013.01); H04M 2203/256 (2013.01); H04M 2203/355 (2013.01); H04M 2203/357 (2013.01); H04M 2203/551 (2013.01);
Abstract
A topic guidance method, system, and computer program product for suggesting, via a processor on a computer, a conversation topic for the agent to engage the customer based on a learned conversation topic model, the conversation model being a static model.