The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2020
Filed:
Oct. 31, 2018
Kyocera Document Solutions, Inc., Chuo-Ku Osaka, JP;
Oleg Y. Zakharov, Walnut Creek, CA (US);
Matthew Yoshio Morikawa, Concord, CA (US);
KYOCERA Document Solutions, Inc., Osaka, JP;
Abstract
System(s)/method(s) relate to machine learning to automatically respond for troubleshooting a device. A programmed computer system obtains a training dataset from at least one database including historical customer complaint records and maintenance service records with resolution codes. The training dataset is parsed by a natural language extraction engine to extract data including extracting keyword data from the historical customer complaint records. The extracted data is grouped into bags-of-words with a natural language association engine. The bags-of-words are mapped to one or more of the resolution codes with an SVM to provide corresponding mapping vectors. A current customer complaint record is received and information therein is parsed to provide a request bag-of-words. One or more of the mapping vectors having one or more most likely fits to the request bag-of-words is determined. One or more of the resolution codes associated with the one or more of the mapping vectors is provided.