The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2020
Filed:
Jan. 04, 2018
Servicenow, Inc., Santa Clara, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an 'open' state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being 'closed' as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.