The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2020
Filed:
Oct. 21, 2013
Emc Corporation, Hopkinton, MA (US);
Tianqing Wang, Shanghai, CN;
Feng Guo, Shanghai, CN;
Lintao Wan, Shanghai, CN;
Dong Xiang, Shanghai, CN;
Qiyan Chen, Shanghai, CN;
Tao Chen, Beijing, CN;
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
Embodiments of the present invention relate to method and apparatus for system problem diagnosis and recovery. According to embodiments of the present invention, problem symptom information in a system can be automatically monitored and collected BY a monitoring apparatus (or referred as to 'agent') deployed at the system side. Upon after receiving such information, the diagnosis apparatus, for example, may automatically determine a root cause of the problem by querying a backend knowledge repository, and possibly generate an executable software package for recovering the problem. If the diagnosis apparatus determines that the currently available information is insufficient to determine a creditable enough root cause and/or is insufficient to generate the software package for recovering the problem, the diagnosis apparatus may interactively control the monitoring apparatus to collect desired additional information. In this way, the efficiency and accuracy of problem diagnosis and recovery may be improved.