The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2020
Filed:
Apr. 09, 2019
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Satish J. Thomas, Sammamish, WA (US);
Murtaza Muidul Huda Chowdhury, Bellevue, WA (US);
Shefy Manayil Kareem, Bellevue, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Explicit and implicit feedback information, that is indicative of an issue in a deployed computing system, is collected. Information identifying attempted resolutions for the issue is collected as well. A knowledge base is generated that identifies issues and successful resolutions for those issues. During runtime, issues are detected, either explicitly or implicitly, and the knowledge base is accessed to determine whether a resolution has already been identified. If so, it can be proactively provided to the computing system to address the issue.