The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2020
Filed:
May. 24, 2018
Accenture Global Solutions Limited, Dublin, IE;
Mythili Krishnan, Bangalore, IN;
Vinita V. Nair, Bangalore, IN;
Chriss Acca Mathews, Kottayam, IN;
Madhusudhan D T, Jagalur Taluk, IN;
Kunal Bhowmick, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device may process text included in an electronic issue ticket to identify a set of terms or a pattern of terms included in the text. The electronic issue ticket may be related to an issue associated with a computing device. The device may classify the electronic issue ticket into an issue category of a set of issue categories. The set of issue categories may be related to various issues associated with various computing devices. The device may monitor a counter for a set of thresholds associated with the issue category. The device may detect a possible underlying problem among the various computing devices. The device may generate an electronic problem ticket for the possible underlying problem. The device may append the electronic problem ticket with information related to the electronic issue ticket or one or more other electronic issue tickets. The device may perform one or more actions.