The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Mar. 14, 2019
Bank of America Corporation, Charlotte, NC (US);
John Allen Sellers, Kennett Square, PA (US);
Jill A. Calabrese Bain, Mansfield, MA (US);
Allison Mensing Corbett, Cohasset, MA (US);
Victoria Lynn Dravneek, Charlotte, NC (US);
Christine Lee Fitzgerald, Boston, MA (US);
Mazen Ghurani, Sherman Oaks, CA (US);
Brian J. Kehner, Wilmington, DE (US);
James P. Kirkman, Acton, MA (US);
Richard M. Korzenko, Fort Mill, SC (US);
James P. Massman, Winchester, MA (US);
Matthew Brian Wohl, Hamilton, NJ (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
A system, computer program product, and computer-implemented method for communication channel integration are provided. The system is configured to generate a user profile comprising one or more accounts and interactions associated with a user, wherein the user profile is accessible by the user over a first communication channel in an interface of a user application; monitor the user profile; based on monitoring the user profile and user interactions, determine an actionable event associated with the user; identify a second communication channel associated with the actionable event; and in response to determining the actionable event and identifying the second communication channel, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel in the interface of the user application.