The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Mar. 13, 2017
International Business Machines Corporation, Armonk, NY (US);
Nikolaos Anerousis, Chappaqua, NY (US);
Anuradha Bhamidipaty, Bangalore, IN;
Shang Q. Guo, Cortlandt Manor, NY (US);
Suman K. Pathapati, Bangalore, IN;
Daniela Rosu, Ossining, NY (US);
Mitesh H. Vasa, Bangalore, IN;
Anubha Verma, Bangalore, IN;
Frederick Wu, Cos Cob, CT (US);
Sai Zeng, Yorktown Heights, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.