The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Nov. 04, 2018
Venkatesh Krishnaswamy, San Ramon, CA (US);
Ajita John, Holmdel, NJ (US);
David Skiba, Golden, CO (US);
Kundan Singh, San Francisco, CA (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Ramanujan Kashi, Bangalore, IN;
Venkatesh Krishnaswamy, San Ramon, CA (US);
Ajita John, Holmdel, NJ (US);
David Skiba, Golden, CO (US);
Kundan Singh, San Francisco, CA (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Ramanujan Kashi, Bangalore, IN;
Koopid, Inc, San Ramon, CA (US);
Abstract
A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided. The method includes (i) receiving media contents associated with conversations from messaging channels, (ii) selecting a set of selected messaging channels from where the media contents are received, (iii) demarcating boundaries in each of the media contents associated with the conversations based on an activity of users, (iv) inserting segmentation demarcations to a first conversation to differentiate the first conversation from a second conversation, (v) determining communication elements for each conversation associated with the segmentation demarcations on each messaging channel, (vi) generating a conversation snippet by linking the communication elements for each messaging channel, (vii) linking conversation snippets to generate a segment associated with the conversation for each messaging channel using lexical and non-lexical features and (viii) generating the rich persistent conversation history by linking segments from the messaging channels.