Proactive investigation systems and methods for controlled-environment facilities

Abstract

Proactive multiple controlled-environment facility investigative data aggregation and analysis systems and methods employ controlled-environment facility communications management systems, each associated with at least one controlled-environment facility, and a centralized investigative data aggregation and analysis system. The communications management systems each capture data related to communications associated with each resident of each facility and provide financial data related to resident accounts. The centralized investigative data aggregation and analysis system receives the captured data and/or financial data and identifies suspicious activity based on voice biometric analysis, communication analysis, location of calls, the financial data, and/or the like. The centralized investigative data aggregation and analysis system then identifies the resident associated with resultant identified suspicious activity, ranks or rates identified suspicious activities based on frequency and number of suspicious activities for a given identified resident, and displays the identified suspicious activities, according to the rank or rate.