The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 30, 2020

Filed:

May. 31, 2016
Applicant:

Branch Banking and Trust Company, Winston-Salem, NC (US);

Inventors:

Matthew T. Spriggs, Cary, NC (US);

Michael Shade, Apex, NC (US);

Patricia Kinney, Cary, NC (US);

Assignee:

Truist Bank, Charlotte, NC (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 10/10 (2012.01); G06F 3/0482 (2013.01); G06F 16/29 (2019.01); G06F 16/9535 (2019.01); H04M 3/51 (2006.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/1095 (2013.01); G06F 3/0482 (2013.01); G06F 16/29 (2019.01); G06F 16/9535 (2019.01); H04M 3/5183 (2013.01); H04L 67/18 (2013.01); H04L 67/306 (2013.01);
Abstract

An integration system may be communicatively coupled to resource systems, including a user-information system and a provider-information system. The integration system may determine, based on geographical information from the user a list of available agents of a provider of an account held by the user. The integration system may select a point-of-contact from the list of available agents and authorize the point-of-contact to access secure information associated with the account. The integration system may also authorize the user to access secure information associated with the provider, including contact information and availability information.


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