The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2020
Filed:
May. 29, 2019
Cognizant Technology Solutions India Pvt. Ltd, Chennai, IN;
Rohan Prakash, Bangalore, IN;
Yogesh Sosale Gundurao, Bangalore, IN;
Kamlanjan Kokolu, Bangalore, IN;
Dhanalakshmi Perumal, Bangalore, IN;
Krishnan Srinivasan, Chennai, IN;
Jyoti Ranjan Panda, Chennai, IN;
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD., Channai, IN;
Abstract
A system and method for automated resolution of events in a computing environment is provided. Problem types are identified from the events which are associated with configuration items (CIs) at issue. Further, domains of the CIs at issue are identified. Domains represent types of the CIs at issue. Existence of diagnosis and resolution sequences is checked which is based on identified problem types and domain associated with the CI types. Thereafter, diagnosis and resolution sequences are fetched, where sequences fetched at a first instance are at least in part updated with one or more new sequences. Fetched sequences are executed iteratively such that a next step of the executed diagnosis and resolution sequence is based on an output of a first step of the executed diagnosis and resolution sequence.